We regret to inform you that Benefit Mobile will be shutting down.

Please save this information to refer back to for important dates.

FAQ's

1. How long can I make purchases and raise funds for my beneficiary?

The ability to make new purchases in the Benefit app will end on Friday, February 18th, 2022.  

2. How can I access my gift cards?
You will still be able to access the Benefit app to retrieve and use your gift cards, however, the Benefit app WILL BE SHUT DOWN at a later date. This date has yet to be determined.
PLEASE USE YOUR GIFT CARDS NOW. If you have unused gift cards that you cannot use right away, please click the email icon under the gift card to send yourself an email with the entire gift card code. This will email the gift card to the email on file with us (your login email). If you do not retrieve your gift card prior to the app shutdown, you will have to reach out to Blackhawk Network for assistance in getting your gift card number. How to do this will be determined at a later date. We will be sending further information. 

3. How do I know which gift cards are used?
Benefit cannot see your transaction history or balances on a gift card. We do not know if a gift card is used or not. To refresh the balance for a gift card, click on "update balance" under the gift card. Enter the new amount on the gift card after you've made a purchase. If you're not sure of the balance for a gift card, the best place to check is the retailer website, just like you would for a plastic gift card. Some of our retailers do have an automatic refresh within the Benefit app, but not all of them have that feature available. The button under the gift card may say "refresh balance". In that case, the app attempts to connect to the retailer to get the balance for you. If the balance is $0, the app will automatically change the balance to $0 and remove it from your wallet. You can manually change the balance to $0 for any gift card you use. 

4. What if I accidentally delete or change the balance to $0, but there is still money on the gift card? 

Don’t worry! You can get the gift card back. Go to the purchase receipts section of the app. Find the gift card and click on it. Click on "unarchive" and enter the amount on the card (or if you’re not sure, just enter $0.01 for now). Then, go back to the "retailers" section of the app. Scroll down to the retailer and click on it. Your gift card will be there again. If you’re not sure of the balance, go to the retailer’s website to check the balance, and update it in the app to help you keep track.

5. Will my beneficiary (cause) still receive all my donations?

Yes. All causes will receive a final eCheck on Monday, March 21st, 2022. This check will include all funds raised (even those less than the $10 limit to send an eCheck in prior months). This check is only valid for 90 days and should be cashed immediately. eChecks will not be valid after June 20th, 2022. 

6. Will my payment information be at risk?

No. Benefit is extremely serious about safeguarding your payment information. When we shut down, we will be removing all your personal information entirely from Benefit systems. Your payment information is not stored with Benefit on our servers or within the app, with exception of the last four digits of account numbers. We plan to keep your information on file only long enough for customers to retrieve their gift card information and reports. 

7. How do I see my reports?

All reports for admins and individuals can be found by logging in at benefit-mobile.com. Individual reports show your purchase history only. Gift card codes are not available on our website. Purchase history can also be found in the Benefit app in the purchase receipts section. 

8. Who do I contact if I have a question not included in this email? Again - please refer to FAQ’s first.

Benefit will have customer support available until June 30th 2022. The support email is support@benefit-mobile.com. We do not have phone support. FAQ's for standard questions can be found within the Benefit app. Go to Settings, then Help Center. You can also find FAQ's on our website under Knowledge Base.

Recap on dates: 

Feb 18th, 2022. - The ability to make new purchases in the app will end. Customers should use all gift cards with a balance now. 
March 20th, 2022 - Final checks will be sent out. 
June 20th, 2022 - All eChecks should be cashed by now. All reports should be exported.
June 30th, 2022 - Benefit support will no longer be available

Please watch for future information from Benefit Mobile for important updates.